Frequently asked questions

FindLaw is the world’s leading provider of online legal information and law firm marketing solutions. Our consumer-facing website, FindLaw.com, hosts 9 million monthly visitors. Drawn in by our collection of legal information and the FindLaw Lawyer Directory – the industry’s most comprehensive online listing of lawyers, law firms and legal service providers.

Attorneys and law firms look to FindLaw when it’s time to grow their business. Our legal marketing services are custom-designed to fit each of our client’s goals. We believe in an integrated approach to online marketing. One where multiple tactics and channels are used to position law firms across a wide spectrum of locations used by legal consumers.

Our services include custom law firm websites, search engine optimization, paid advertising, social media, video, lead generation, content marketing, thought leadership and beyond.

Unlike other marketing firms, FindLaw works exclusively with attorneys and law firms. Our clients benefit from our technical expertise as well as our established history of leading-edge legal consumer research. Simply put, we understand the business of law and nobody understands legal consumers better than FindLaw.

FindLaw is the top provider of law firm and lawyer websites. We offer:

1. The legal marketing industry’s largest team of experts focused exclusively on effective online marketing for lawyers and law firms: Our staff already knows your business. Learn more about our services.
2. Local consultants in every U.S. state who know the legal market and competitive landscape in your city or region, and can create a plan for you to succeed online.
3. Account managers who stay focused on your website’s performance and answer your questions after your site launches.
4. A dedicated focus on law firm marketing. We do not work in any other business category.
5. Content expertise. As the owners of FindLaw.com, the industry’s largest resource of expert legal information, we can help you keep your law firm website fresh and relevant with custom or syndicated content.

We help make the legal system perform better each day.
FindLaw employees are innovators, entrepreneurs, creative thinkers and problem solvers who work hard each day to make the law more readily accessible. We’re a talented team of attorney-writers, engineers, sales consultants, search engine specialists and web analysts who thrive on creativity, dedication and hard work.

FindLaw is also the go-to resource for attorneys and law firms seeking a competitive edge and intelligent, Web-based solutions. From websites to advertising, FindLaw editors, designers and audience developers help law firms create a strong online presence with marketing solutions that attract and convert visitors to clients. FindLaw FirmSites have been recognized at the Webby Awards, the leading international award program to honor excellence on the Internet.

At FindLaw, we believe that people make the difference, and it shows in everything we do — from providing top-notch attorney listings for consumers seeking legal representation to offering cutting-edge resources and technology to help attorneys and law firms grow their business.

FindLaw offers competitive pay, excellent benefits, career growth and the amazing opportunity to work with talented, intelligent people each day to create a website that informs, empowers and helps people with legal needs.

Visit the Internet Brands career page to see more job opportunities in your area.

If you are an attorney and wish to update your information on FindLaw.com, please go to http://profileupdate.findlaw.com/ or contact us by:

• Fax – (800) 392-6206
• Phone – (800) 777-7089

If you still have questions or comments regarding FindLaw’s Lawyer Directory, please complete this form.

Please visit the FindLaw lawyer directory to find legal representation, or FindLaw Answers to ask the FindLaw legal community a question.

Yes, FindLaw provides several DIY options for drafting your own will, creating a healthcare directive, securing a power of attorney, or even starting your own business. Want to learn more about these DIY options? Visit the links below:

• Last Will and Testament
• Health Care Directive and Living Will
• Financial Power of Attorney
• Business Formation, including LLCs

Our legal marketing services are customized for each individual client. To receive a free quote for your firm, reach out to us here.

Successful online marketing programs take time. They need to be reviewed and optimized continuously to be truly effective in an ever-changing consumer landscape. As such, we view our relationship with our clients to be long-term.

If your contract ends you have the rights to your site content. You can work with your account manager to remove your site content available to you and have it sent directly to you so you can re-purpose it. For further details please work with your Account Manager by calling 800-455-4565 x46510.

To contact your account manager, call 800-455-4565 x46510.

To schedule a consultation with a local consultant, complete this form.

For technical support, call 800-455-4565 x45434.

Visit our support page or call 800-455-4565 x45434.

Who should I contact with questions about my FindLaw account? Your FindLaw Local Consultant helps you assess your marketing goals and create a client-development program suited to your firm.

Your FindLaw Account Manager works with you after your site and marketing efforts are live, monitoring your website’s performance and helping you with day-to-day updates and questions about your FirmSite and other FindLaw solutions.

Contact your Account Manager by calling 1-800-455-4565, ext. 46510.

For specific details of your own account, please contact your FindLaw Account Manager at 1-800-455-4565, ext. 46510.

For specific details of your own account, contact your FindLaw Account Manager at 1-800-455-4565 ext. 46510.

Visit our INSIGHT performance analytics dashboard by visiting insight.findlaw.com.

One benefit of working with FindLaw is our deep knowledge of legal consumers and online marketing. Visit our Marketing Resources section to access our blog or to view the full collection of white papers, playbooks, webcasts and articles.

Please see our Email Setup Guides.

Access My Account (Registration is required the first time you log in. For assistance with registration, please call 1-800-328-4880, Option 1). Payments can be made online through My Account or can be mailed to:

West Payment Center
P.O. Box 6292
Carol Stream, IL 60197-6292

For questions about your bill, call us at 800-455-4565 (Option 1)

For questions about your bill, call West Customer Service at 1-800-455-4565 (Option 1) or contact via email at findlawcustomerservice@tr.com.